Romford Town Centre Community Hub Survey

Your views and local needs

Questions 1–5 · 0 of 5 answered Every question needs an answer before you can continue

1 What is your connection to Romford? * Tick all that apply

Live in Romford Live elsewhere in Havering Work or study here Visit for shopping or leisure

Other — please tell us (optional)

2 Which age group are you in? * Tick one

Under 18 18-24 25-34 35-44 45-54 55-64 65+ Prefer not to say

3 How often do you visit Romford town centre? * Tick one

Daily Several times a week Weekly Monthly Less often Never

4 Do you think Romford town centre should have a community hub? * Tick one

Definitely yes Probably yes Not sure Probably no Definitely no

5 How easy is it to find information about local support services? * Tick one

Very easy Fairly easy Neither easy nor difficult Fairly difficult Very difficult Have not looked

How you would use the hub

Questions 6–10 · 0 of 5 answered Every question needs an answer before you can continue

6 Which services would you like a hub to offer? * Tick up to 3

Housing and homelessness advice Mental health and wellbeing support Addiction and recovery support Benefits, debt and money guidance Employment, education and training Family and youth support Help finding local services

Other — please tell us (optional)

7 Which activities would interest you? * Tick all that apply

Social groups / coffee mornings Arts and creative activities Fitness and wellbeing sessions Practical skills workshops Youth activities Community events None

Other — please tell us (optional)

8 How likely would you be to use a community hub? * Tick one

Very likely Fairly likely Not sure Fairly unlikely Very unlikely

9 Who would you visit a hub for? * Tick all that apply

Myself A family member A friend Someone I support through work or volunteering Would not visit Not sure

10 What would be your main reason for visiting? * Tick one

Advice or practical support Activities or learning Meeting people Volunteering Finding services for someone else Would not visit

Other — please tell us (optional)

Opening hours and access

Questions 11–15 · 0 of 5 answered Every question needs an answer before you can continue

11 How would you prefer to access support? * Tick all that apply

Drop in without an appointment Booked face-to-face appointment Telephone Online / video appointment Group session No preference

12 Which days would suit you? * Tick all that apply

Monday Tuesday Wednesday Thursday Friday Saturday Sunday No preference

13 Which times would suit you? * Tick all that apply

Before 9am 9am-12 noon 12 noon-3pm 3pm-6pm After 6pm No preference

14 Which location features matter most? * Tick up to 3

Close to bus stops or the station Near shops / the market Step-free access Quiet space for private conversations Visible and easy to find Nearby parking

Other — please tell us (optional)

15 What could stop you using a hub? * Tick all that apply

Unsuitable opening hours Travel or transport difficulties Worry about privacy Worry about being judged Accessibility or language barriers Not knowing what is available No need for the services Nothing

Other — please tell us (optional)

Your ideas and involvement

Questions 16–20 · 0 of 5 answered Every question needs an answer before you can continue

16 What would help you feel comfortable visiting? * Tick up to 3

Friendly, welcoming staff Confidential advice Private meeting rooms Staff with lived experience Clear information about support Ability to bring someone with me

Other — please tell us (optional)

17 What accessibility or communication support would help? * Tick all that apply

Step-free access Accessible toilet Interpreter / translated information Large print / easy-read information Hearing support Quiet / low-sensory space None Prefer not to say

Other — please tell us (optional)

18 How would you prefer to hear about the hub? * Tick all that apply

Facebook / Instagram Local websites Posters / flyers Local newspaper / radio Through local services Friends and family

Other — please tell us (optional)

19 Would you be interested in helping with a community hub? * Tick all that apply

Volunteering Sharing ideas / attending planning meetings Business or organisational support Not at present Not sure

20 What is your main reason for supporting or opposing a hub, or any other suggestion? * Free text — optional

Your details — prize draw entry

Win one of 3 gift cards

Everyone who completes this survey is entered into our prize draw for one of 3 gift cards. Add your details below and we will email you a unique claim code straight away.

These details are kept in a separate list from your answers, so your survey responses stay anonymous. One entry per email address.

Email address *

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Phone number *

Postcode *

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